Shipping & Delivery Times

How Long Is Shipping and Processing ?

Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).

• During sales, launches, or high-volume periods, processing may take up to 5 business days.

Delivery Times:

• Standard Shipping (USA): 2-4 business days

 

Can I Track My Order ?

Yes, You will receive a tracking number via email once your order has shipped.

Important Notes:

• We are not responsible for delays caused by the shipping carrier, customs, or incorrect address entries.
• Please double-check your shipping address before completing your order.
• International customers are responsible for any customs duties or taxes.

 

Can I Make Changes To My Order After It's Placed?

We begin processing orders quickly, so changes

**cannot always be guaranteed**. If you made a mistake, contact us **ASAP** and we'll do our best to help.

 

Do You Accept Returns or Exchanges?

All sales are final. We only accept exchanges for incorrect items. Please contact us within 3 business days of receiving your order. Visit our Return Policy page for full details.

 

A Little Confused ?

What Is Raw Hair?

Raw hair is 100% unprocessed human hair that has not been chemically altered in any way. It comes directly from a single donor and maintains its natural texture, cuticle alignment, and strength - making it the highest quality hair on the market.

How Long Does Raw Hair Last?

With proper care, raw hair can last 1.5 to 3+ years.

Regular washing, deep conditioning, and low heat styling will help preserve its natural beauty and strength.

Can I Color or Bleach The Hair?

Yes! Our raw hair can be colored, bleached, or toned. However, we recommend having any chemical processes done by a professional colorist to avoid damage

 

Payment System

 

Payment Security

Yes. Our website is powered by Shopify, one of the most trusted eCommerce platforms in the world.

• All transactions are SSL encrypted, ensuring your personal and payment information is protected.

• We do not store your credit card details, and we never share your information with third parties.

Payments Methods That We Accept

We accept a wide range of secure payment options

Will I Receive a Confirmation of My order?

Yes! After your payment is processed:

• You will receive an order confirmation email with your order number and details.
• Once your order ships, you will receive a shipping confirmation email with tracking information.

If you do not receive a confirmation, check your spam or promotions folder-or contact us

What Happens If My Payment Is Declined?

• Double-check that your billing information matches your card.
• Try an alternative payment method.
• Contact your bank or card provider.

Still having trouble? Contact us and we'll assist you.